Our friendly administration team are here to assist you!
Our friendly administration team consists of: Practice Manager Gabrielle Bernard & our Medical Receptionist TK Brown
Please note that the email addresses are not monitored 24/7.
If you want to book an appointment, please either call the practice or book online.
Strictly no clinical information or results, or clinical advice will be given over email.
MANAGEMENT OF PERSONAL HEALTH INFORMATION
The practice has strict guidelines on confidentiality, patient consent, and consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act.
Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.
Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.
If your results are NORMAL we will NOT contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.
At no time are results provided to you over the phone due to confidentiality laws.
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment.
Confidential information is not included in these letters. All personal information is stored on a program specific, encrypted computer data base.
The practice is committed to supporting the doctors, nurses and administration staff to participate in on-going education.
DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per single consultation or for double consult a fee of $80 for any appointment that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the doctor’s discretion for repeat offenders.
We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.
If you have any concerns please speak with our reception staff.
Please phone us on for an appointment.
If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
TELEPHONE AND ELECTRONIC COMMUNICATION
Electronic Communication is available via email at email@example.com . All personal emails are stored on a program specific encrypted computer data base system.
For after-hours medical attention, please contact the following or alternatively seek the nearest Hospital Emergency Department:
Harvest Lakes Medical Centre, 23 Gibbs Road, Atwell WA, PH: (08) 6364 0484 (open till 11pm) or Dial-A-Doctor bulk-billed locum service on 1300 030 030 for home visits.
Your feedback is important to us and patient feedback forms are available at reception. Alternatively forward your comments
If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:
The HEALTH AND DISABILITY SERVICES COMPLAINTS OFFICE (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583
Phoenix Shopping Centre,Shop T1, 254 Rockingham Road,
Corner of Lancaster Streett &, Burgundy Cres,
Spearwood WA 6163(Next Door to ALDI Spearwood)Telephone: 0894340100 Fax number: 0894340199